Customer Service Representative

Wichita, KS

Full Time

Entry Level

Bowers Plumbing is looking for a customer service representative to join our team in our Wichita office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

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Do you take pride in your work? Excited about NO ON CALL? Looking for a better future? Ready to join an established reputable company you can build a long-term career with?

Customer Service Representative

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